Confused Patients Never Buy
We constantly speak to offices that feel they have the best team, but they often wonder why patients either don’t book an appointment during a phone call or schedule after a treatment plan has been presented.
Something happened in their journey and we all know a confused patient never buys…
- Did the patient get placed immediately on hold?
- Was the patient treated with compassion, care, and the utmost respect?
- Did the initial phone call build trust and rapport?
- Do your team members use quality statements to promote the practice as a whole?
- Does your office and team give off a warm and welcoming tone?
- Might there be turmoil amongst team members?
- What is motivating your team to work in the manner you wish?
- Have you spot checked the calls as you would check the patient’s perio pockets?
- Are there missed opportunities or completely dropped balls that can be avoided?
- What systems and training does your team need to give patients a truly exceptional experience?
- Are your patients committing to the next step of their journey before leaving the practice?
- Does your website, content, and team educate your patients enough to motivate them to accept treatment?
Your systems must be constantly evaluated to ensure your patients are treated at the highest level to increase the number of new patients and treatments coming into your practice. Everyone on the team must be “rowing in the same direction” for your patients to ensure their questions and concerns are addressed. Patients are constantly interviewing you and your team while you are evaluating their needs.
The 3 Questions All Patients Ask Themselves:
- Can you truly help me?
- Do you have what I need?
- Can I trust you?
If you and your team need assistance ensuring that you are treating new and existing patients at the level that makes you the authority in your community, we can help.
Let us take the stress off of everyone by helping you turn more leads into patients to make a DYNAMIC DIFFERENCE in your dental practice!