What You Can Do to Improve Patient Loyalty and Start Increasing Your Revenue Today

Here are 10 tips for you that will help show patients you truly care about them. If you go “above and beyond” for everyone coming through your office, you will get more referral business from happy patients and improve your new patient treatment acceptance rates.

1. Thoroughly review all online footprints to ensure your presence is stellar on all social media and reviews avenues
2. During all patient interactions, make sure you and your team are actively listening to the patient’s individual situation showing empathy while building genuine rapport
3. Customize your patients email or letter communications to show you listen and care recapping their wants, needs, and desires
4. Send post op emails or letters recapping what the patient completed, thank them for being a part of the practice, and remind them to keep up with their oral hygiene
5. Make sure you are using typed treatment plans with a diagnosis, goals and thorough treatment plan with options based on the patient’s situation as the printed ones from your dental software tend to be too confusing
6. Present the treatment plans in a monogram folder with literature on the office, before and after pictures of similar treatments, financial options, and an “easy to read” treatment plan
7. Record videos to send to patients to help encourage them to accept treatment
8. Review your marketing to ensure you are using the correct messaging
9. Have your assistant or treatment coordinator record pre and post op instructions
10. Prepare post op instructions with a custom monogrammed goodie bag with ice packs, chap sticks, a blanket, etc.

We are here to help you increase production, grow your patient base and strengthen your team. In today’s world you need to be the doctor running a practice that truly listens to your patient’s concerns and provides stellar service to sustain success.

With the speed in which reviews float around online, it is important to always remember a happy patient will tell their friends, but an upset patient will tell the world!